At Delanoy Funeral Services Ltd, we pride ourselves on the high quality of care we provide our families and their loved ones. Our aim is to look after your famiilies as our own.
However, if you have any concerns or comments, we will address these as a matter of priority.
We welcome all feedback, both positive and negative, regarding all feedback as an opportunity to learn and improve our service in the future. We will not react unnecessarily defensively, and your confidentiality and access to our services will be protected.
How do I make a complaint
A complaint may be made to Delanoy Funeral Services, directly to the directors John Delanoy or Julie Stout
If you wish to complain, you can do so directly either verbally or in writing. Please contact us on the below details, should you wish to make a complaint.
Delanoy Funeral Services Ltd, 3B Durham Way, Oakerside Park, Peterlee, Co. Durham, SR8 1Q, email@example.com
For complaints regarding our Easington branch only (Easington Village & Colliery), please send your complaint to John Delanoy at R Delanoy & Son’s. West View House, Stockton Road, Easington Village, Peterlee, Co. Durham, SR8 3AY. firstname.lastname@example.org
For verbal complaints a member of the practice team will be immediately logged and we will try and resolve your concerns at that time. If appropriate, the directors, will be able to discuss your complaint to try and resolve the situation for you.
You can make a complaint in writing to Delanoy Funeral Services Ltd for attention of the John Delanoy or Julie Stout and it will be handled as outlined below. For R Delanoy & Son Easington, please address John Delanoy at the Easington address.
1. An acknowledgement letter of your complaint will be sent to you within 7 working days.
2. Our Complaints Manager, will be made aware of your complaint.
3. A full response will be provided to you within 15 working days.
If we anticipate any delays in providing a full response, you will be notified and kept updated every 10 working days of the progress of your complaint.
What do I do if I’m not satisfied with the complaints process?
If you’re not happy with how your complaint has been handled, then please get in touch with SAIF
N.B: A complaint needs to be raised within within 1 month of the issue either taking place.