Delanoy Funeral Services – Terms and Conditions

This page provides a brief summary of our Terms of Business. A full copy of our Terms is available on request and forms the legally binding agreement between us.

1. Costs and Payments

  • You will get a written estimate listing all charges and extra services.

  • Full payment is required 7 days prior of the funeral.  Unless agreed beforehand by a director of Delanoy Funeral Services Ltd.

If a solicitor is paying the invoice from an estate, we must have a letter confirming that funds are available to cover the full cost of the funeral.

  • Unattended funerals: full payment upfront required prior to the date being agreed.

  • Final invoices: to be paid within 7 days of issue. Late fees and interest apply.

  • If claiming Government help (e.g., DWP), only part may be covered; you are responsible for the rest this which must be paid in advance.

    If you intend to claim financial assistance for funeral expenses from Governmental schemes (e.g., DWP), please inform us at the

    earliest opportunity.

Please be aware:

• These schemes typically offer only a contribution towards funeral costs, and may not cover the full amount.

• Any remaining balance will be your responsibility.

• The eligibility rules are complex; we encourage you to consult with your Funeral Arranger for guidance.

In the event that a claim is unsuccessful, payment of the full funeral account will remain your responsibility.

Payments from the Deceased’s Estate

Please note; that there is no need to wait for probate/confirmation before arranging payment. If sufficient funds are available,

settlement can usually be made directly from the deceased person’s bank account without delay.

We reserve the right to cancel the funeral if the payment has not been made by the required date.

2. Cancelling or Changing

  • Notify the company within 7 days if you want to cancel or change.

  • You may have to pay for services already provided or booked (crematorium, clergy, other fees).

3. Handling Personal Information

  • Your personal data is used only to arrange the funeral and meet legal obligations.

  • Shared only with necessary third parties (e.g., crematoria, florists).

  • You can request access, corrections, or deletion.

4. Behaviour and Safety

  • Respectful conduct is expected at all times. Abusive or unsafe behaviour can result in service termination, and you may be liable for costs.

5. Liability

  • The company will provide services with care and professionalism.

  • Times/dates are estimates; delays may happen for reasons outside their control (weather, strikes, regulatory requirements).

  • Liability is limited to the amount you have paid; no indirect or extra losses are covered.

6. Ashes

  • Only the person authorised for cremation (or their written representative) can collect ashes.

  • Responsibility transfers to you after collection.

  • Storage:

    • Free for 1 month

    • Fees after 2 months

After 6 months, ashes may be returned to the crematorium or scattered if uncollected.

7. Client rights and obligations

We will take reasonable care of the deceased’s personal effects. However, we cannot accept liability for valuables unless agreed

in writing. Personal effects should be removed prior to the funeral where possible.

8. Termination

  • The company can end services immediately if:

    • Payments are late

    • Behaviour is abusive or illegal

    • Continuing is unsafe or impossible

  • You still pay for services already provided.

9. Complaints

  • Submit complaints in writing. We aim to investigate and resolve quickly.

10. Intellectual Property

  • Photos, videos, and tribute materials belong to the company.

  • You can use them personally but cannot share online without permission.

11. SAIF Membership

  • Delanoy Funeral Services is a member of SAIF, ensuring professionalism and ethics.

12. Your Agreement

  • Signing, confirming, or instructing the company forms a binding contract.

  • Continuing instructions mean you accept these terms.

  • Governed by local laws and courts.

13. Entire Agreement

These Terms, together with the funeral estimate and any supplementary documentation, constitute the entire agreement

between you and us. No other representations or agreements shall be binding unless made in writing and signed by both parties.