Privacy/Cookies Policy for Delanoy Funeral ServicesLast updated: 30th December 2025
At Delanoy Funeral Services, we are committed to respecting your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you use our website and services.
1. Information We Collect
We may collect personal information you provide directly to us, including:
- Name, address, email, and phone number
- Details about funeral arrangements and preferences
- Payment information (processed securely via trusted providers)
- Any other information you voluntarily provide when contacting us or using our services
We may also automatically collect certain information when you visit our website, such as:
- IP address and device information
- Browser type and operating system
- Pages you visit and how you interact with our website
- Cookies and similar technologies (see our Cookie Policy)
2. How We Use Your Information
We use your information to:
- Provide funeral and related services in accordance with your requests
- Communicate with you about your arrangements, appointments, and service updates
- Process payments securely
- Improve our website, services, and customer experience
- Comply with legal obligations and protect our rights
We do not sell your personal information to third parties.
3. Sharing Your Information
We respect your privacy and share your personal information only when it is necessary to provide our services or comply with legal obligations. This includes:
- Trusted service providers who help us operate our Website, process requests, or deliver services
- Legal requirements or to protect our rights, safety, or property
- With your consent when you specifically agree to share information
In the course of providing funeral services, we may also share information with third-party partners in the funeral industry, such as:
- Crematoriums
- Churches and places of worship
- Funeral planning services, including providers like Golden Charter
- Other professional partners directly involved in carrying out your requested services
We share information strictly for the purpose of fulfilling your requests and ensuring that services are carried out smoothly and respectfully. All partners are carefully vetted to ensure that your personal information is handled securely, confidentially, and in accordance with applicable privacy laws.
4. Your Rights
Depending on your location, you may have the following rights under GDPR and CCPA:
- Access your personal information
- Correct or update your information
- Request deletion of your information
- Opt-out of certain data processing or marketing communications
- Withdraw consent at any time
To exercise any of these rights, please contact us at info@delanoyfuneralservices.co.uk. We will respond promptly in accordance with applicable law.
5. Cookies and Tracking
Our website uses cookies and similar technologies to improve your experience and analyse website traffic. You can choose to:
- Accept all cookies
- Reject non-essential cookies
- Manage your cookie preferences via our banner
For full details, please see our [Cookie Policy].
6. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, or misuse.
7. Data Retention
We retain your personal information only as long as necessary to provide our services or comply with legal obligations. After this period, your information is securely deleted or anonymised.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us
21. Data protection registration
21.1 We are registered as a data controller with [the UK Information Commissioner’s Office].
21.2 Our data protection registration number is ZA782715
22. Representative within the European Union
22. Representative within the European Union
23. Data protection officer
23.1 Our data protection officer’s contact details are:Delanoy Funeral services email info@delanoyfuneralservices.co.uk. Directors John Delanoy & Julie Stout